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How qbhm Handles Your Personal Data

At qbhm, how we collect and protect your personal data is something we take seriously — every account interaction, every payment through Touch 'n Go, GrabPay, Boost dan…

Data collected with your consentTouch 'n Go & GrabPay payment data securedYour rights clearly explainedMalaysia-compliant data practicesDirect contact for data requests

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What This Policy Covers and Why

qbhm Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all accounts registered and accessed on qbhm.club from Malaysia, and it governs how we handle data arising from your use of our platform — including account registration details, session activity and payment method identifiers such as those linked to Touch 'n

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Go, GrabPay, Boost dan FPX transactions. We collect only the data necessary to operate your account, process your deposits and withdrawals, and keep your session secure. Data is stored on servers with encryption at rest and in transit. Access to your personal records is restricted to
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authorised personnel only, and we do not sell or transfer your data to third parties for marketing purposes. Your continued use of the platform constitutes acknowledgement of this policy, though you may withdraw consent or request deletion at any time in accordance with applicable local law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your personal data is used, want to request a copy of your records, or need to update details linked to your account, our support team is ready to assist. You can reach us through any of the channels below — we aim to respond to all data-related enquiries within two business days.

Team online

Live Chat

Start a live chat session directly from qbhm.club to speak with our support team about your data privacy concerns in real time. Available during standard business hours for Malaysia.

Email Support

Send your data request or privacy enquiry to our dedicated support email. Include your registered account username so we can locate your records and respond accurately within two business days.

Help Centre

Visit the Help Centre on qbhm.club for step-by-step instructions on submitting a data access request, updating your account details or querying how your payment information is stored.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

We have structured our data practices around six clear principles that govern everything from how cookies function on qbhm.club to how long we retain your account records.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your display settings. You can clear or block cookies in your browser at any time; doing so may affect login persistence on qbhm.club.

Payment Data Handling

When you transact via Touch 'n Go, GrabPay, Boost dan FPX, we retain only the transaction reference and amount. Full payment credentials are never stored on our servers — they remain with the respective payment processor.

Account Security

Passwords are hashed and salted before storage. We log failed login attempts and temporarily lock accounts after repeated failures. Two-step verification is available and we encourage you to enable it from your account settings page.

Data Retention Period

We retain active account data for as long as your account remains open. Closed account data is kept for the period required by applicable Malaysian law, after which it is securely deleted from our systems.

Who Can Access Your Records

Only authorised qbhm personnel with a specific operational need can access your personal records. Access is logged and audited. We do not provide your data to third-party advertisers or data brokers under any circumstances.

Requesting Changes or Deletion

To update or delete your personal data, submit a written request via our support email with your account username. We will confirm the action taken within five business days, subject to any legal retention obligations.

Privacy Policy Questions Answered

The questions below cover the data rights and account privacy scenarios we hear about most often from accounts in Malaysia. If your question is not listed, our support team can address it directly through live chat or email.

We collect your name, email address, date of birth and contact number during registration. If you make a deposit, we also retain the transaction reference from your chosen payment method — Touch 'n Go, GrabPay, Boost dan FPX or FPX bank transfer.

Yes. Send a data access request to our support email with your account username. We will compile and deliver a readable summary of your personal records within five business days, in accordance with applicable local law.

We do not sell or share your personal data with third-party advertisers or data brokers. Data is shared only with payment processors like GrabPay or Boost strictly to complete your transactions, and they are bound by their own privacy standards.

Closed account data is retained for the period required under applicable Malaysian regulations. Once that period expires, your records are permanently deleted. You can ask our support team for the specific retention period that applies to your account type.

We use session cookies for login continuity and preference cookies for display settings. You can disable cookies in your browser settings at any time. Note that disabling session cookies may require you to log in again each time you visit qbhm.club.

Contact our privacy support team immediately via live chat or email. Provide your account username and a description of your concern. We treat all data misuse reports as high priority and aim to respond within one business day.

You may submit a deletion request through our support email. We will erase your data within five business days except where local law requires us to retain certain records. We will notify you in writing once deletion is complete or explain any legal reasons for retention.

How qbhm Handles Your Personal Data

How to Contact Us About Your Data

Live Chat

Email Support

Help Centre

Six Ways We Protect Your Account Data

Cookie Usage

Payment Data Handling

Account Security

Data Retention Period

Who Can Access Your Records

Requesting Changes or Deletion

Privacy Policy Questions Answered

01 What personal data does qbhm collect when I open an account?

02 Can I request a copy of all data qbhm holds about me?

03 Does qbhm share my data with third parties?

04 How long does qbhm keep my data after I close my account?

05 How do cookies work on qbhm.club and can I disable them?

06 Who do I contact if I think my personal data has been misused?

07 Can I ask qbhm to delete my personal data entirely?

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